Terms and conditions

Name: Naomi Bijlefeld
KvK nummer: 54011868
Address: Scandinavielaan 20, 8303 GP Emmeloord, the Netherlands
E-mail: info@oform.nl
Phone number: 0031 (0) 6 29628642
VAT-number: NL017635378B01


ACCEPTANCE


By ordering from our site, you accept our general terms and conditions.


SECURE PAYMENT

All your payments are processed securely by PayPal. Pay by the Paypal System using your PayPal account or Credit Cards (Visa, Mastercard, American Express) in this case you don't need a PayPal account. Your financial information is protected and never divulged, not even to us. You will receive email confirmations every time you make a payment. Pay easily and securely. There will be no additional cost for you, no matter the payment method selected. All the prices on our website include VAT.


PAYPAL

Paypal is used by almost all our foreign customers. You can pay directly with your credit card, via PayPal's secure server, without having to register or open a PayPal account. Paypal accepts most of the international credit/debit cards like Visa, Mastercard/ Eurocard, American Express, Switch/Maestro etc. Paypal is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods and services. For more information, please visit the Paypal website www.paypal.com. Please note: If you country doesn't accept Paypal transfers please e-mail us and we can provide you with our bank information to wire the payment.


ORDERING

You can always check the status of your order by mailing us. We will be happy to make any changes to your order if you contact us before it has been processed. If a product indicated Coming soon: the requested piece is out of stock at the moment. Feel free to send a request email with your preferences and we will get back to you as soon as possible.


SHIPPING

Please allow at least one week for in-stock, domestic shipments. If you need something shipped elsewhere please contact us at to discuss specific details.
Outsite EU you should expect deliveries within 4 weeks. For other countries, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Claims for late deliveries are not accepted.


SHIPPINGS COSTS

- sending your parcel within the Netherlands will cost € 3,95 and will be shipped by PostNL. 
- within Europe it will cost €9,00 up to €15,00 depending on which area it needs to be shipped to. 
- the price of shipping it worldwide is € 18,00. 


SHIPMENT TRACKING

- within The Netherlands we work with PostNL. You receive a track-and-trace code through us. 
Orders for Europe and Worldwide will also receive a track-and-trace code once the parcel is shipped. 
It allows you to easily track your order.


PACKAGING

The products are packed in a box. When a delivery is missing or damaged we ask you to contact us by e-mail: info@oform.nl or via phone 0031 (0) 6 29628642


PRODUCT INFORMATION

We do our best to make sure that all of the content on our site is correct. However, we reserve the right that unintentional errors may occur. Colours on your computer screen are not always 100% accurate. 


MARBLE

Marble is a natural stone so the colour of the marble can be different. Marble is a metamorphic limestone, consisting of a very pure calcium carbonate. Marble is fragile, similar to porcelain. Handle the product with care. 


RETURNS

If for any reason you are not happy with your purchase, you may return the items postmarked within 7 calendar days of receipt for online credit or refund less the shipping charges. Exchanges and refunds are issued providing the product has not been used and is not damaged. Products are to be returned in original condition in original, undamaged packaging with price stickers, hangtags etc. still attached. Because we cannot be responsible for packages mailed to us, we suggest that you use trackable and insured mail service. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will email you once your return has been processed. To get return details, please conact us via mail.  The piece can be exchanged for a different size, or when needed with a supplement payment, for another product. The return transmission of your product is at your own expense. If you would like to reclaim your money, please send an email and we will do our absolute best to find an appropriate solution. 


NEED MORE HELP?

Please feel free to contact us with any questions
info@oform.nl